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  Basic questions about IntraLaunch can be found below. If you have any other questions please contact us.


Q What browsers will IntraLaunch work with?
A IntraLaunch will work with all versions of Internet Explorer from 3.02 and higher, as well as Netscape versions 4, 6 and 7 using the Esker Active-X plugin.



Q What Operating System's is IntraLaunch compatible with?
A IntraLaunch will work with all versions of Windows from Windows95 thru XP. A few features will only work under NT and higher, for example RunAs.



Q Why do I get the Javascript error "Object doesn't support this property or method" from the browser?
A Internet Explorer is failing to either install IntraLaunch.CAB or find IntraLaunch.OCX on the workstation. Simply verify the following.

Make sure your CODEBASE paths within your HTML <object>'s are correctly pointing to IntraLaunch.CAB. The path and file name are typically case sensitive. Also make sure your browser has ActiveX enabled and Active Scripting enabled.

Also, make sure your logged in as Administrator to at least get IntraLaunch.CAB installed. This is a requirement of all ActiveX controls, see Microsoft KB article Q240897 for more information.

Make sure the CLASSID in your <object>'s match the version of IntraLaunch.CAB your using. Current CLASSID value for IntraLaunch 5.0 Trial is "CLSID:0AE533FE-B805-4FD6-8AE1-A619FBEE7A23". Each version of IntraLaunch (Trial, Licensed, etc.) all have corresponding unique CLASSID's.

Also see the HTML source to the sample site included with the trial archive for technical details. To debug, its recommended you simply change the sample site to match your environment to see where it stops working.



Q Why can't I install ActiveX controls(and IntraLaunch) as a normal User?
A ActiveX controls are treated just like any other application, and because ActiveX controls are installed on a per-machine basis, they cannot be installed by normal Users. Instead, trusted ActiveX controls such as IntraLaunch should be published in the Active Directory service from which they can be deployed on-demand using Microsoft Installer technology. For further information, consult Microsoft Knowledge Base articles Q241163 and Q240897.



Q What files are required and where should they go?
A All required files IntraLaunch needs are held with IntraLaunch.CAB and are placed in the appropriate directories by IE during the installation/first time viewing of an IntraLaunch enabled web page.

IntraLaunch.CAB is the only file needed for actual development.



Q Does IntraLaunch require a web server or Intranet?
A No. IntraLaunch can be used locally on one machine that doesn't have a modem or isn't even connected to a network. The web sever in an Intranet only provides a central and simple place to store HTML files and they're embedded ActiveX controls.



Q All I see is a empty box with an X for my picture - what's going on?
A Make sure the CODEBASE path within your HTML <object>'s are correctly pointing to IntraLaunch.CAB. Also make sure your browser has ActiveX enabled and Active Scripting enabled. Also make sure the CLASSID matches the IntraLaunch.CAB your using. The .CAB, CLASSID and version number are different for the licensed version of IntraLaunch.



Q How do I uninstall IntraLaunch?
A The uninstall support page has complete details.



Q Doesn't IntraLaunch present security problems?
A Only if you allow it too. Please see our security support page for details on addressing security concerns.



Q When using IntraLaunch in an ActiveDesktop a new IE Window is opened when I click something. How do I stop this?
A For all HREF links within your ActiveDesktop HTML add TARGET="_top".




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